Practice Leaders

Eric Dam, MHA, Principal,
Labor Cost Management

Eric is an expert in hospital operations. Eric’s quarter-century experience has been rooted both in theory and practice. As a Principal for Compass Clinical Consulting, Eric uses his specialized talents to address critical areas such as administration operations, planning, information systems, and finance—with focused emphasis on hospital and patient care services redesign, organizational development, and the monitoring and improvement of productivity and business systems functions. Read more about Eric Dam.

Ruth Elzer, RN, MS, Principal,
Accreditation and Compliance Services

Ruth Elzer is an expert at keeping hospitals compliant. Trained as a nurse, and later as a hospital surveyor, Ruth understands healthcare quality on both the clinical and administrative levels. She has the unique ability to see every facet of a compliance issue, drawing from a deep knowledge of many regulatory bodies. As the Practice Leader for Accreditation and Compliance Services at Compass Clinical Consulting, Ruth gives clients practical solutions that work across the board. Read more about Ruth Elzer.

Mark Hannahan, MHA, FACHE,
Vice President, Interim Services

Mark specializes in growing businesses. An experienced entrepreneur knowledgeable in all areas of management, Mark has immersed himself in the issues that directly face healthcare. He has the distinctive ability to provide exceptional detail and one-on-one, interpersonal communication to all levels of a hospital organization. As Vice President, Interim Services, for Compass Clinical Consulting, Mark uses his unique talents to help clients meet both the professional and cultural goals of their organizations. Read more about Mark Hannahan.

Jim Mahon, PhD, Principal,
Fund Development

Jim Mahon knows philanthropy. For over twenty years, he has overseen the business development of multiple entities, from universities and hospitals, to investment advisory firms. His charm and keen intuition make him a powerful instrument for board leadership and philanthropic development. As Principal and Chief Development Officer for Compass Clinical Consulting, Jim draws on this ability to help clients lay the financial and cultural foundations for continued success. Read more about Jim Mahon.

Shawna O’Neill, RN, MHA, Principal,
Labor Cost Management

Shawna O’Neill makes hospitals more efficient. Her experience as a nurse, a hospital administrator, and a consultant gives her a unique perspective on the clinical and social dynamics at play in today’s healthcare environments.  She understands the complexity of hospital operations and how to make them run more smoothly, accounting for every step within a given process. As Co-Principal of Compass Clinical Consulting’s Labor Cost Management practice, she addresses clinical and social obstacles to help clients realize their productivity goals without compromising healthcare quality or morale. Read more about Shawna O’Neill.