Eric Dam, MHA

Principal, Labor Cost Management

Eric is an expert in hospital operations. Eric’s quarter-century experience has been rooted both in theory and practice.  As a Principal for Compass Clinical Consulting, Eric uses his specialized talents to address critical areas such as administration, operations, planning, information systems, and finance—with focused emphasis on hospital and patient care services redesign, organizational development, and the monitoring and improvement of productivity and business systems functions.

Throughout Eric’s career, he has remained focused on operations and process improvement. Prior to joining Compass, Eric was an Owner and Partner of O’Neill Heathcare Resources, a company which worked on the philosophy that, “One must have the ability to have open, trusting communications with clients.” This philosophy allowed for a thorough understanding of problems and opportunities, and the ability to adapt quickly to diverse organization environments. The end result—not being seen as simply just a consultant, but as a successful partner needed to make essential changes.

In addition, Eric served as a Senior Associate with Eric Canter Associates and Jacobson Consulting, Inc., where he provided consulting development and management services to hospitals, healthcare systems, integrated delivery networks, freestanding medical facilities, and ambulatory care. He was also Vice President for the largest pediatric medical center in the Untied States, where he managed clinical, professional, and support areas; and also served as Associate Professor in the Graduate Program of Hospital and Health Administration at Xavier University. Eric has the innate ability to apply his profound knowledge of hospital operations and apply it toward bottom-line hospital improvements, resulting in reduced average length of stay, improved materials/management/purchasing systems, advanced productivity monitoring systems, and, above all, educating managers on how to manage their labor expenses without negatively impacting the desired retention of full-time staff.

Eric holds a Master’s in Hospital Administration from Xavier University, as well as an undergraduate degree in Industrial Psychology from Middle Tennessee State University.