Surgical Services are of strategic importance to nearly every hospital. Because this area is a significant profit center and source of physician satisfaction (or dissatisfaction), smooth OR operations can mean the difference between a positive and a negative bottom line. Many hospitals, however, do not have smoothly operating ORs that are also efficient. Yet, to our surprise, many organizations tolerate suboptimal performance.
OR problems can have many causes, and solutions have to be designed to fit the situation. Because of this, Compass Clinical Consulting offers a range of services to help define the issues, identify the sources of dysfunction, and develop and implement a plan for correcting the problems.
Surgical Services Assessments
Producing change requires an understanding of the existing conditions and the factors that sustain the current situation. Often, those involved in the situation are too familiar with it to see the forest for the trees.
Systematic assessment by an unbiased outside party helps hospitals establish the “diagnosis” and understand the causes of the “pathology.” Using proprietary methodologies, Compass consultants are able to conduct a thorough assessment of the problems within the Surgical Services area. Our summary report identifies the principal issues and provides recommendations for achieving improved results.
Surgical Services Project Management
When change is required, the time to undertake the project may not be available given the busy work schedule of the hospital’s managers and staff. In addition, uncertainty with change may make implementation take more time than it would in more experienced and less uncertain hands. Consultants from Compass Clinical Consulting can organize and drive one or more projects while the staff continues to devote most of their attention to their current work responsibilities.
Interim Surgical Services Executives
Hospitals can often find themselves without experienced leadership in the Surgical Services area when a competent person leaves the organization, is promoted, or when OR problems exceed the capabilities of the current management to lead a turnaround performance. Compass Clinical Consulting can provide experienced interim executives, who not only have the know-how to run a busy OR, but also understand the importance of hitting the ground running in order to create maximum impact. By having a capable interim in place, the organization can recruit permanent leadership with appropriate diligence, rather than make a hasty decision that might later be regretted.
Mentoring and Development
When hospitals find that their existing managers need training and coaching, Compass consultants can engage the manager in educational and skill development programs. Each program is customized to work within the conditions of the hospital and meet the needs of the individual.
To learn more about our OR Management Services, send us an email or contact our office at (513) 241.0142.