http://www.compass-clinical.com Better Amercan Hospitals Wed, 08 Sep 2010 23:09:37 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.compass-clinical.com/resources/accreditation-resource-center/mcn-articles/comment-page-1/#comment-63 In 2010, Hospitals Must Take Patient Complaints Seriously : Hospital Accreditation Thu, 04 Feb 2010 19:34:19 +0000 http://www.compass-clinical.com/?page_id=4029#comment-63 [...] Failure to resolve grievances in a timely manner can result in findings during a CMS review. Furthermore, when specific complaints from informed patients and families reveal gaps in nursing care, medication errors, poor infection prevention or hints of patient rights violations, CMS and the states are compelled to investigate the validity of those complaints. Thus, an increasing number of hospitals are receiving CMS complaint surveys directly related to complaints from patients and families. When surveyors can substantiate these complaints based on more detailed information provided from families, the number of condition- and standard-level violations increases, bringing more hospitals close to Immediate Jeopardy and even Medicare Termination. (For more information about how patient complaints can lead to Immediate Jeopardy citations, check out this recent article from Medicaid Compliance News.) [...] [...] Failure to resolve grievances in a timely manner can result in findings during a CMS review. Furthermore, when specific complaints from informed patients and families reveal gaps in nursing care, medication errors, poor infection prevention or hints of patient rights violations, CMS and the states are compelled to investigate the validity of those complaints. Thus, an increasing number of hospitals are receiving CMS complaint surveys directly related to complaints from patients and families. When surveyors can substantiate these complaints based on more detailed information provided from families, the number of condition- and standard-level violations increases, bringing more hospitals close to Immediate Jeopardy and even Medicare Termination. (For more information about how patient complaints can lead to Immediate Jeopardy citations, check out this recent article from Medicaid Compliance News.) [...]

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