In the last several years, hospitals across the country have experienced findings of Immediate Jeopardy in the wake of Centers for Medicare and Medicaid Services (CMS) and state Department of Health surveys that have become more and more rigorous. And, by the Department of Health and Human Services (HHS) are leading many healthcare professionals to believe that such scrutiny will only continue to increase.
When Board members talk to me, they often say—when they are at social events in their towns or cities—they hear all of the negative stories. All of their neighbors and the people at the cocktail parties will come up and say,
Part II of our Service Line Management (SLM) series describes the key skills for effective service line leadership: creating a vision, collaboration, and building relationships.