Performance Improvement

Compass Clinical Consulting help hospitals improve operations by redesigning how clinical work is performed. We concentrate on improvements that move patients smoothly through the hospital and ensure that patients get the right care safely. Along the way, our collaboration with hospital leaders makes hospitals less stressful and more satisfying places to work … capable of delivering safer and better care for patients – less expensively.

Clinical Operations:

We help advance patient safety, improve clinical performance and deliver the highest standard of care in full compliance with organizational policies and procedures… with each patient encounter

Surgical Services:

Systematic assessment by an unbiased outside party helps hospitals establish the “diagnosis” and understand the causes of the “pathology.” Using proprietary methodologies, Compass consultants are able to conduct a thorough assessment of the problems within the Surgical Services area. Our summary report identifies the principal issues and provides recommendations for achieving improved results.


Design an integrated patient-focused care experience that optimizes performance using service line management techniques

OR & ED Management:

Improve the efficiency of the OR & ED while balancing hospital and physician needs and providing positive patient experiences.

Sterilization and High-Level Disinfection:

More and more patients who have a post-procedure infection are complaining to state departments of health and the Joint Commission about their bad outcome. These organizations are required to initiate an investigation into the complaint. And when they look, the findings are usually a surprise to the hospital. From our mock surveys at client hospitals and our work on sterilization and high-level disinfection (SHLD) at other hospitals, we have knowledge of how unprepared hospitals are for a rigorous review of their SHLD practices.

Nursing Departments:

Improve the efficiency and consistency of patient care units

Executive Leadership:

Preparing hospital leaders to manage cultural transformation and team collaboration

Why Our Approach Works

We relate to your staff as colleagues, not as outsiders trying to impose new ways. We are inclusive and transparent. We have no hidden agenda and believe in open communication with all involved. We don’t believe that cookie-cutter solutions fit hospitals. So we help adapt best practices to the unique aspects of your organization.

We know that departments don’t operate in a vacuum. We look at the entire system to determine how best to implement change. And, finally, we collaborate on implementation plans and schedules to coordinate activities to meet timetables. We consistently measure performance using process and outcomes so you can be sure that you are achieving sustainable success. For more information, contact us.